FAQs

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FAQs

General Question

Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the ‘mini bag’ at any time. When you’re ready to place your order, select Proceed to Checkout from the mini bag and follow the straightforward prompts to complete our one-step checkout process. If you have any problems, please contact customer care at info@kingzblvd.com.

If you know exactly what you are looking for, you can search our online store by product category under the Shop menu, or by designer under the Designers menu. Once you have selected your desired category or designer, you can filter the listings further using the options on the left of the page. Throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords or a web code, if you know it.

Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If a size is greyed out in the rollover, or marked as sold out in the drop-down on the product page, this means the item is out of stock in that size. Items that are not yet in stock may be marked Coming Soon: add these items to your wishlist and you will receive an email when they land. Alternatively, you can inform us of your interest by contacting Customer Care on info@kingzblvd.com. Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing.

In case of return you should contact us at info@kingzblvd.com no longer than 3 days after delivery.

We need to know your order number and which items would you like to return.

If we don’t answer for 3 days after your return request, it means that somehow we don’t get your mail or you don’t get our reply, so please call us on the number shown at your invoice.

All items will be inspected on return. If the items are not in their original condition we reserve the right not to accept your return, and to send the product back to your address, as the shipment will be on your charge.

KINGZBLVD do not accept returns from movie, music and other productions with commercial purposes.

RETURNS FROM NON-EU MEMBER STATES
In case of return you should contact us at info@kingzblvd.com no longer than 3 days after delivery.

All returns from Non-EU Members have to be accompanied by the Return Document of their return request. Please, give the document to the courier together with the shipping label of your return parcel.

We will accept returns only if they are sent by DHL
We can arrange for you a DHL Pickup Request using our account number. The shipping price will be between €20 and €60 depending on the parcel’s weight and it will be deducted from the amount of your refund. You should ask DHL how to pack the parcel for lower shipping price, keeping in mind that if you use a box the price will be calculated according to its volumetric weight.

RETURNS FROM EU MEMBER STATES

In case of return you should contact us at info@kingzblvd.com no longer than 3 days after delivery.

The delivery costs are at the buyer’s expense. We have no requirements towards the method of delivery, as long as it is trackable and safe.

The items returned are your responsibility until they reach our warehouse, so make sure they are packed up properly and can not get damaged on the way!

Please note that if you are in a hurry you should choose a faster delivery method. We would not be able to refund you before receiving your return and verifying its condition. If you use your National post service the delivery usually takes 7-14 working days. You should check this before choosing the shipping method.

We expect to receive the tracking number of the shipment within 3 days from receiving the approve of your return request.

You have up to 14 days to return an item, however you must request your returns number within 3 days. For full details on the returns process, see our Returns page.

When you shop at KINGZBLVD.COM you can choose how you would like your purchase to be packaged. Opt for our black or white boxes which are discreet, chic, recycled and recyclable. Both options are free of charge and whichever you choose, each item will be perfect when you receive it.

At KINGZBLVD.COM we hold a seasonal sale twice each year. Find the sale by clicking on Sale in the top navigation. Please note, KINGZBLVD.COM cannot guarantee that its prices online will be equal to the prices in stores during sale periods. Also, owing to the exclusive nature of our stock, we cannot guarantee that an item will still be available for purchase later in the season.

Payment & Gift card

We accept American Express, Visa and MasterCard.

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

In order to assist customers, in Australia, Bahrain, Canada, China, Japan, Kuwait, Saudi Arabia, Singapore, Switzerland, UAE, USA and Qatar, items are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant import taxes and duties (where the individual product or total order value is over the relevant country duty threshold). If you are shipping to South Korea, all prices shown on product and listing pages exclude duty and/or tax, however, customers can opt to pre-pay taxes and duties by checking the ‘Pre-pay your duty and tax’ tick box.

From 1 July 2018, 10% goods and service tax (GST) will be levied by the Australian government on orders under AUD $1,000. For a limited time, we are pleased to pay this on your behalf.

For all shipping destinations, duty is clearly itemised in your shopping bag and throughout the checkout process. Customers can opt out of paying duty by unticking the ‘Pre-pay your duty and tax’ box at checkout, excluding orders shipping to China. If you opt out of paying duty up front, it is your responsibility to pay any applicable charges on delivery.

If you decide to opt out, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by KINGZBLVD.COM to you. Delivery outside of the EU and to the above listed countries may be subject to local import taxes, which are your responsibility where they apply.

Please note, duty is applied as a flat-rate percentage of total item value for all products. If you believe that you have been overcharged for duty please contact Customer Care on info@kingzblvd.com  and we will be happy to investigate the position and refund any difference as appropriate.

Please note KINGZBLVD.COM  does not collect or use US sales tax at this time. Your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by KINGZBLVD.COM and pay use tax on those purchases unless exempt under local State law.

In the US, Canada, Australia and Switzerland, if you choose to return an item we will refund the duty/tax you have paid. To benefit from this you must have opted to shop using DDP. We do not refund shipping costs. By ordering goods from KINGZBLVD.COM  , you assign the right to reclaim any Customs Duty (Duty Drawback) directly from the Department of Immigration and Border Protection to KINGZBLVD.COM , and agree not to claim Duty Drawback yourself.

Gift Cards can be purchased at MATCHESFASHION.COM. Gift Cards are available in GBP £, USD $, EURO €, AUD $ (only if shipping to Australia) and HKD $ (only if shipping to countries other than the US, UK or Australia). Gift Cards expire 12 months from the date of purchase. Gift Cards are exempt from customs duties and taxes. Gift Card(s)-only orders are delivered free of charge. Standard delivery charges apply when a Gift Card or Gift Cards are purchased in a mixed basket with other products.

Sign in or register to activate your Gift Card. Once you’ve signed in, go to ‘My Accout’ and click ‘My Credits’, where you’ll find ‘Activate Your Gift Card Credit’. Here you enter your unique activation code. There is no limit to the number of Gift Cards you can activate on your account. You can check your balance at any time online within ‘My Credits’ in the ‘My Account’ section. If your order exceeds your credit value, any remaining balance can be paid for by credit or debit card.

Delivery & Takses

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point you will receive a second email from us confirming your order. If any of the items you have ordered are unavailable from our warehouse, we will try our best to locate them from our KINGZBLVD.COM stores. If this is not possible you will be quickly informed of the out-of-stock pieces and your payment for the items will not be processed.

Orders shipped using our delivery partner, DHL Express and UPS, are delivered Monday to Friday between 8am and 7pm. For security reasons, all orders must be signed for upon delivery.

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as credit, which will enable you to purchase a replacement item quickly and seamlessly.

In order to assist customers, in Australia, Bahrain, Canada, China, Japan, Kuwait, Saudi Arabia, Singapore, Switzerland, UAE, USA and Qatar, items are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant import taxes and duties (where the individual product or total order value is over the relevant country duty threshold). If you are shipping to South Korea, all prices shown on product and listing pages exclude duty and/or tax, however, customers can opt to pre-pay taxes and duties by checking the ‘Pre-pay your duty and tax’ tick box.

From 1 July 2018, 10% goods and service tax (GST) will be levied by the Australian government on orders under AUD $1,000. For a limited time, we are pleased to pay this on your behalf.

For all shipping destinations, duty is clearly itemised in your shopping bag and throughout the checkout process. Customers can opt out of paying duty by unticking the ‘Pre-pay your duty and tax’ box at checkout, excluding orders shipping to China. If you opt out of paying duty up front, it is your responsibility to pay any applicable charges on delivery.

If you decide to opt out, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by MATCHESFASHION.COM to you. Delivery outside of the EU and to the above listed countries may be subject to local import taxes, which are your responsibility where they apply.

Please note, duty is applied as a flat-rate percentage of total item value for all products. If you believe that you have been overcharged for duty please contact Customer Care on (+82) 08 0822 0307 (local rates in South Korea; English speaking) or +44 (0)20 7022 0828 or email customercare@matchesfashion.com and we will be happy to investigate the position and refund any difference as appropriate.

Please note MATCHESFASHION.COM does not collect or use US sales tax at this time. Your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by MATCHESFASHION.COM and pay use tax on those purchases unless exempt under local State law.

In the US, Canada, Australia and Switzerland, if you choose to return an item we will refund the duty/tax you have paid. To benefit from this you must have opted to shop using DDP. We do not refund shipping costs. By ordering goods from MATCHESFASHION.COM, you assign the right to reclaim any Customs Duty (Duty Drawback) directly from the Department of Immigration and Border Protection to MATCHESFASHION.COM, and agree not to claim Duty Drawback yourself.

Please note, in the UK, Ireland and Switzerland, all prices shown on product and listing pages for Balenciaga Kids exclude VAT.

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Alternatively, you can email us on info@kingzblvd.com and we will track the order on your behalf. If you place an order and choose our same-day shipping service, you will receive a text notifying you of the status of your order.

MATCHESFASHION.COM is not responsible if your Gift Card is lost, stolen, destroyed or used without your permission. If you have any further questions, please call our Customer Care team on 0800 009 4123 (UK Toll Free) or +44 (0)20 7022 0828 or email customercare@matchesfashion.com.

Privacy & Security

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the KINGZBLVD.COM  terms and conditions statement. In order to register as a user of KINGZBLVD.COM  , we ask you to provide us with your name, mailing address and email address. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please update your account preferences by clicking on ‘My Account’ and ‘Manage Preferences’. In order to process credit-card orders online we require additional information including your billing address, shipping address, telephone number, credit-card number and credit-card expiration date. We will only use your billing and credit-card information to process your order and inform you of its delivery. Please note that KINGZBLVD.COM  does not keep any of your details on the KINGZBLVD.COM website, and therefore these details are protected from any breach of security on the KINGZBLVD.COM website. Navigational information is used only for internal purposes to enhance the customer-shopping experience and site usability, and will not be shared with any outside parties.

To protect your account, if you do not log in to your KINGZBLVD.COM account for one year, or if there are 10 failed log-in attempts, it will be locked. When you next try to log in, you will see a message informing you that your account has been locked and giving you simple instructions on how to unlock it. You can unlock your account by using the ‘forgotten password’ facility.

In order to keep your KINGZBLVD.COM account safe, we recommend you follow the simple steps below.

  • When setting your password, it must be at least 6 characters and contain at least one uppercase letter and a number. The longer your password is, the more secure it is.
  • Use a unique password on KINGZBLVD.COM . Using a unique password will ensure that if your password is disclosed on another website, it cannot be used on KINGZBLVD.COM .
  • Do not use the same password for your email accounts as you do on sites like KINGZBLVD.COM
  • Change your password periodically. While we do not require users to change passwords after a period of time, it is recommended to update your password periodically.
  • Change your password if you suspect that any of your accounts you use online on any website has been compromised.

If you have any questions which are not currently answered on our site, please contact Customer Care by email at blvdboy01@gmail.com available 24 hours a day, seven days a week.

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